.service-request-box{background:#fff;border-top:3px solid var(--gold)}
.service-request-box>.form-heading{padding:44px 50px 20px}
.request-type-tabs{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));margin:0 50px 20px;border:1px solid var(--line)}
.request-type-tabs button{display:grid;gap:3px;text-align:start;border:0;border-inline-end:1px solid var(--line);background:#f7f5f1;padding:18px;cursor:pointer;color:var(--ink);transition:.2s}
.request-type-tabs button:last-child{border-inline-end:0}.request-type-tabs b{color:var(--gold);font-size:11px}.request-type-tabs span{font-weight:800;font-size:13px}.request-type-tabs small{color:var(--muted);font-size:10px}
.request-type-tabs button.active{background:var(--navy);color:#fff}.request-type-tabs button.active small{color:#b8c0c8}
.request-panel{border-top:1px solid var(--line)}.request-panel[hidden]{display:none}
.panel-heading{margin-bottom:24px}.panel-heading h4{font-size:23px;margin:0 0 6px}.panel-heading p{margin:0;color:var(--muted);font-size:13px}
.form-section{margin-bottom:18px;padding:22px;border:1px solid #d9d5cd;background:#fff}.form-section>header{margin-bottom:18px;padding-bottom:13px;border-bottom:1px solid #e8e4dd}.form-section>header h5{margin:0 0 4px;color:var(--navy);font-size:15px}.form-section>header p{margin:0;color:var(--muted);font-size:10px}.service-kind-options{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:18px}.service-kind-options input{position:absolute;opacity:0}.service-kind-options span{display:block;padding:14px;border:1px solid #cbc8c1;background:#faf9f6;text-align:center;font-size:12px;font-weight:800;cursor:pointer}.service-kind-options input:checked+span{border-color:var(--gold);background:var(--navy);color:#fff}#requestedServiceField[hidden]{display:none!important}.liability-check{display:flex;align-items:flex-start;gap:12px;margin-top:18px;padding:16px;border:1px solid #dbc498;background:#fff8ec;color:#4e4436;font-size:11px;line-height:1.55}.liability-check[hidden]{display:none!important}.liability-check input{width:18px;height:18px;flex:none;accent-color:var(--gold)}
.days-passed[hidden]{display:none}.days-passed{display:block;width:100%;margin:0;padding:13px 15px;border:1px solid currentColor;border-inline-start-width:4px;font-size:12px;font-weight:800}.days-passed.warranty-eligible{background:#edf9f1;color:#18743b}.days-passed.warranty-ineligible{background:#fff0f0;color:#b42318}
.service-map-field{display:grid;gap:9px}.service-map-head{display:flex;align-items:center;justify-content:space-between;gap:12px;color:var(--navy);font-size:12px;font-weight:800}.service-map-head button{padding:8px 11px;border:1px solid var(--gold);background:#fff8ec;color:#725528;font-size:10px;font-weight:800;cursor:pointer}#afterSalesMap{height:330px;border:1px solid #cbc8c1;background:#edf0ec;z-index:1}.service-map-field>p{margin:0;padding:9px 11px;border-inline-start:3px solid var(--gold);background:#f7f1e7;color:#725528;font-size:10px;font-weight:700}.leaflet-control-attribution{font-size:8px!important}@media(max-width:600px){#afterSalesMap{height:270px}.service-map-head{align-items:flex-start;flex-direction:column}}
.agent-row{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:stretch;margin-bottom:22px}.agent-check{display:flex;gap:13px;align-items:center;margin:0;padding:15px;background:#f6f2eb;border-inline-start:3px solid var(--gold);cursor:pointer}.agent-check input{width:19px;height:19px;accent-color:var(--gold)}.agent-check span,.agent-check b,.agent-check small{display:block}.agent-check b{font-size:13px}.agent-check small{color:var(--muted);font-size:10px}.agent-id-inline{display:grid;gap:7px;font-size:12px;font-weight:700}.agent-id-inline[hidden]{display:none}.agent-id-inline input{width:100%;border:1px solid #cbc8c1;background:#faf9f6;padding:12px;outline:none}.phone-field{display:grid;grid-template-columns:118px 1fr}.phone-field select{border-inline-end:0}.field-help{color:var(--muted);font-size:10px;font-weight:500}.multi-field{display:grid;gap:7px;font-size:12px;font-weight:700}.multi-select{position:relative;border:1px solid #cbc8c1;background:#faf9f6}.multi-select summary{list-style:none;cursor:pointer;padding:12px;min-height:49px}.multi-select summary::-webkit-details-marker{display:none}.multi-select summary:after{content:"⌄";float:inline-end;color:var(--gold);font-size:18px}.multi-select[open]{border-color:var(--gold);box-shadow:0 0 0 3px rgba(189,144,80,.15)}.multi-options{position:absolute;z-index:10;inset:calc(100% + 2px) -1px auto;background:#fff;border:1px solid var(--gold);box-shadow:var(--shadow);padding:8px;display:grid;grid-template-columns:1fr 1fr;width:calc(100% + 2px)}.multi-options label{display:flex;align-items:center;gap:9px;padding:10px;cursor:pointer;font-size:12px}.multi-options label:hover{background:#f6f2eb}.multi-options input{width:17px;height:17px;accent-color:var(--gold)}
.otp-row{display:grid;grid-template-columns:1fr auto;gap:16px;align-items:end}.otp-row label,.otp-verification label{display:grid;gap:7px;font-size:12px;font-weight:700}.otp-row input,.otp-verification input{width:100%;border:1px solid #cbc8c1;background:#faf9f6;padding:12px;outline:none}
.secondary-button{min-height:49px;border:1px solid var(--gold);background:var(--navy);color:#fff;padding:0 22px;font-weight:800;font-size:12px;cursor:pointer}.secondary-button:disabled{opacity:.55;cursor:wait}
.otp-verification{margin-top:22px;padding-top:22px;border-top:1px solid var(--line)}.otp-verification[hidden]{display:none}
.follow-up-results{margin-top:22px;display:grid;gap:10px}.follow-up-results[hidden]{display:none}.follow-up-card{padding:16px;background:#f6f2eb;border-inline-start:3px solid var(--gold)}.follow-up-card b,.follow-up-card span{display:block}.follow-up-card span{font-size:12px;color:var(--muted)}
@media(max-width:760px){.service-request-box>.form-heading{padding:28px 28px 15px}.request-type-tabs{grid-template-columns:1fr;margin:0 28px 15px}.request-type-tabs button{border-inline-end:0;border-bottom:1px solid var(--line)}.form-section{padding:16px}.service-kind-options{grid-template-columns:1fr}.agent-row{grid-template-columns:1fr}.phone-field{grid-template-columns:105px 1fr}.multi-options{position:static;grid-template-columns:1fr;border:0;border-top:1px solid var(--line);box-shadow:none;width:100%}.otp-row{grid-template-columns:1fr}.secondary-button{width:100%}}
.follow-up-actions{display:flex;gap:10px;flex-wrap:wrap}.follow-up-actions a{padding:12px 17px;border:1px solid var(--gold);background:var(--navy);color:#fff;font-size:12px;font-weight:800;text-decoration:none}.follow-up-actions a:last-child{background:transparent;color:var(--navy)}
.follow-up-results{margin-top:22px}.follow-up-card{padding:20px;border:1px solid var(--line);border-inline-start:4px solid var(--gold);background:#f8f7f4}.follow-up-card header{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:14px}.follow-up-card header strong{font-size:14px}.follow-up-card header em{padding:6px 10px;border-radius:18px;background:var(--navy);color:#fff;font-size:10px;font-style:normal;font-weight:800;text-transform:capitalize}.follow-up-card p{display:grid;grid-template-columns:minmax(100px,.35fr) 1fr;gap:12px;margin:0;padding:8px 0;border-top:1px solid #e5e1da}.follow-up-card p b{font-size:11px}.follow-up-card p span{margin:0;color:var(--muted);font-size:11px}.follow-up-waiting{margin:0;padding:14px;border:1px solid #dfc89e;background:#fff8ec;color:#725426;font-size:12px;font-weight:700}
.follow-up-phone{display:grid!important;grid-template-columns:130px minmax(0,1fr);gap:8px}.follow-up-phone select,.follow-up-phone input{min-width:0}@media(max-width:460px){.follow-up-phone{grid-template-columns:110px minmax(0,1fr)}}
.follow-up-loader[hidden]{display:none}.follow-up-loader{position:relative;overflow:hidden;display:flex;align-items:center;justify-content:center;gap:16px;margin-top:18px;padding:22px;border:1px solid #dbc498;background:linear-gradient(120deg,#fffaf1,#f6eee0 52%,#fffaf1);color:var(--navy);box-shadow:0 8px 24px #8b672219}.follow-up-loader::after{content:"";position:absolute;inset:0;transform:translateX(-110%);background:linear-gradient(90deg,transparent,#fff9,transparent);animation:follow-up-shine 1.25s ease-in-out infinite}.follow-up-loader>i{position:relative;z-index:1;width:42px;height:42px;flex:none;border:3px solid #dbc7a5;border-top-color:var(--gold);border-radius:50%;animation:follow-up-spin .9s linear infinite}.follow-up-loader>i b{position:absolute;inset:7px;border:2px solid #c5a46f;border-bottom-color:var(--navy);border-radius:50%;animation:follow-up-spin .65s linear infinite reverse}.follow-up-loader>div{position:relative;z-index:1;display:grid;gap:4px}.follow-up-loader strong{font-size:13px}.follow-up-loader small{color:#756a5a;font-size:10px;font-weight:600}.follow-up-loader strong::after{content:"";animation:follow-up-dots 1.2s steps(4,end) infinite}@keyframes follow-up-spin{to{transform:rotate(360deg)}}@keyframes follow-up-shine{60%,100%{transform:translateX(110%)}}@keyframes follow-up-dots{0%{content:""}25%{content:"."}50%{content:".."}75%,100%{content:"..."}}@media(prefers-reduced-motion:reduce){.follow-up-loader::after,.follow-up-loader>i,.follow-up-loader>i b,.follow-up-loader strong::after{animation-duration:2s}}